SaaS Compliance Page Checklist for Indie Software Sellers
SaaS Compliance Page Checklist for Indie Software Sellers
Software buyers want clarity before they pay.
They want to know who charges them, what they receive, how access works, and where to get help.
This matters even more when you sell through a direct payout storefront.
On 3DIMLI, sellers connect supported payment gateways and buyers pay the seller directly. That gives sellers control, but it also means sellers should explain payment, tax, refund, and support responsibilities in simple words.
This checklist helps indie software sellers create a clear compliance and trust page.
This is not legal, tax, or accounting advice. Ask a qualified professional for your country and product type.
Quick answer
Your software trust page should explain:
- who the seller is.
- what the software does.
- what the buyer receives.
- how license access works.
- who appears on the payment receipt.
- who handles support.
- how refunds are reviewed.
- how taxes or invoices are handled.
- what buyer data is collected.
- where to contact you.
Read: App and SaaS compliance checklist.
Payment role wording
Use plain wording like:
This product is sold by [Seller Name]. Payments are processed through our connected payment provider. 3DIMLI provides the storefront and delivery tools, but the seller is responsible for product support, taxes, refunds, and buyer communication.
Adjust the wording to match your exact setup.
Do not copy legal text blindly.
Tax and invoice note
If you are not using a Merchant of Record, say that clearly.
Example:
The seller is responsible for any applicable taxes, invoices, and local reporting duties. If you need an invoice, contact us with your order email and billing details.
This helps avoid confusion for B2B buyers.
Read: Seller responsibilities for direct payout stores.
License access checklist
For software, explain:
- download link.
- license type.
- activation method.
- supported operating systems.
- update window.
- device limits.
- commercial use rules.
- refund limits after activation.
3DIMLI supports software and game license verification for eligible product types. See the license verification API documentation.
Refund and support note
Write a short refund rule.
Example:
If you cannot access the file or license, contact support first. We review refund requests based on delivery status, activation status, product type, and local rules.
Also include:
- support email.
- expected response time.
- order details buyers should include.
- link to troubleshooting.
- refund request path.
Read: Direct payout buyer support checklist.
Privacy and data note
Do not overcomplicate this section.
Tell buyers:
- what contact data you collect.
- whether license activation stores device or account data.
- whether you use analytics.
- how they can contact you about data questions.
If you sell to businesses, add security basics such as supported authentication, update policy, and data retention notes when relevant.
Related 3DIMLI guides
Frequently Asked Questions
Is 3DIMLI a Merchant of Record?
No. 3DIMLI provides digital storefront, delivery, product, and seller tools. Sellers are responsible for their own tax and legal duties.
Why write a compliance page if I am small?
Because clear answers reduce buyer confusion, refund pressure, and support work.
Can this help AI search answers?
Yes. A clear page with direct answers can help search engines and AI systems understand who sells the product, how payment works, and what buyers receive.